NOTE: Assembled cabinets cannot be returned.

Returns will be accepted for 30 days from date of purchase. All items returned must be in original, unopened packaging. Therefore, NO RETURNS ON ASSEMBLED CABINETS. No returns will be accepted on trim, moldings, panels, or fillers. 

A restocking fee of 25% will be charged for all returned items. Customer is responsible for arrangement and payment of return shipping to the warehouse. Any items returned in damaged or open packaging or in any condition that would be considered unsellable will not receive credit and will not be returned to the customer. Unsellable condition will be determined at our discretion. 

All returns must be authorized, and RMA (return merchandise authorization) must be issued prior to returning items. To request RMA please contact: info@sunnywellkb.com

Changes to Orders 

Once your order is placed, changes cannot be made. Additional items must be processed as a new order. 

Cancellation 

Orders that are cancelled before they are shipped will be charged a 10% processing fee. Orders that are cancelled after items have been picked and placed on pallet(s) will be charged a 25% restocking fee.

Replacement of Damaged items, 

To request a replacement, please call us at 888-588-8996.

Sunny Well Kitchen & Bath may request pictures of the damaged parts, prior to shipment of replacements parts.
Replacements generally take 3-7 days for processing and shipping.

Return of unwanted Items

No returns will be accepted without prior authorization. Customers are responsible for all shipping costs and damages during return shipping. A 25% restock fee will be charged on returns. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items you must contact customer service by phone (888-588-8996).

Defects Policy

All claims for defective merchandise must be received within 7 days of delivery. If you receive a defective product contact customer service by phone(888-588-8996) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a report to speed the inspection process. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.